Valentine’s Day

FAQ

FREQUENTLY ASKED QUESTIONS

 

1. Is the 50% discount applicable to children and babies’ fares ?

  • The Valentine's Day special offer is not applicable to children and babies’ fares.


2. Can I buy the tickets of the special offer online on Air Côte d'Ivoire’s website or mobile application ?

  • No, you cannot book these tickets online because the two tickets must be issued simultaneously. That is the reason why it is important to go to a travel agency or an Air Côte d'Ivoire agency.


3. When can I buy tickets for the Valentine's Day special offer ?   

  • You can buy your tickets as of January 2, 2019. However, you will not be able to fly Air Côte d'Ivoire with the special offer tickets until January 14, 2019.


4. What does the 50% tax-free discount mean ?   

  • This means that Air Cote d’Ivoire offers a 50% discount on the cost (without tax) of the main ticket. A number of taxes are included in the price of a ticket and do not belong to Air Côte d'Ivoire. They are added to the price of the promotional ticket. The fare conditions and constraints of the second discount ticket are those of the main ticket.


5. Do I have to prove my relationship to benefit from the Valentine's Day special offer   

  • No, you do not have to prove your relationship. The Valentine's Day special offer is for all passengers traveling in TWOs: spouses, friends, colleagues, siblings and relatives.


6. Can I travel on the entire network of Air Côte d'Ivoire ?

  • The Valentine's Day special fare is offered on all the economic and business fares depending on seat availability. It is valid on the company’s entire regional and domestic network.


7. Do the two passengers have to travel together on the same date and on a return ticket ?

  • The two passengers must have the same itinerary and travel together at least on one leg of the journey.


8. Can I buy one business class ticket and one economy class ticket for this special offer ?

  •  No, you cannot because the fare conditions of the discount ticket are those of the main ticket.

 

9. Are the tickets of this special offer taken into account when the SMILES account is updated ?   

  • Yes, they are and entitle the passengers to miles according to the usual conditions of the program.


10. Can I buy tickets for two different destinations and benefit from the special offer ?

  •  No, the two passengers must have the same destination and travel at least on one leg of the journey together.


11. With the purchase of the special offer tickets, could the two passengers be seated side by side ?

  • Yes, but it depends greatly on the fare. In addition, you must indicate this when booking.


 12. My trip is scheduled for the month of April 2019. Can I buy the ticket now and enjoy the special offer in April ?

  • To enjoy the special offer, your trip (round trip) must take place between January 14 and March 31, 2019.