Frequently asked questions
The Air Côte d’Ivoire network includes the main cities of West, Central and South Africa, as well as a domestic network. The airline also serves the USA in codeshare with Ethiopian Airline. The main cities served are : Abidjan, Abuja, Accra, Bamako, Bissau, Brazzaville, Conakry, Cotonou, Dakar, Douala, Kinshasa, Lagos, Libreville, Lomé, Monrovia, Niamey, Ouagadougou, Pointe Noire, Yaoundé, Johannesburg, New York, Bouaké, Korhogo, Odienné, Man, San-Pedro…
At Air Côte d’Ivoire you can pay for your tickets in cash, by credit card (Visa, Mastercard and AMEX) and Mobile Money.
Payments on our website are secured by 3D Secure, which involves receiving a validation code from your bank on your telephone before making an online payment.
No, you can’t give your ticket to a third party, as tickets are personal.
Yes, you can request a refund if the fare conditions of your ticket allow it.
When you purchase an airline ticket, you will be charged a service fee depending on your booking class. These service fees are non-refundable.
Yes, you can check in online on the Air Côte d’Ivoire mobile application and website from 24 hours before the flight to 3 hours before the flight.
By checking in online, you can choose your seat, get your boarding pass in your inbox and save time with airport formalities.
In the cabin, your baggage must measure a maximum of 56 cm in length, 45 cm in depth and 25 cm in width.
The following products are not permitted in your hand baggage:
- Bottles containing liquids over 100 ml.
- Briefcases and attaché cases fitted with an alarm device
- Compressed gases (inflammable, non-inflammable and toxic) such as butane, oxygen, propane and diving cylinders.
- Inflammable liquids and solids such as fuel, matches, paint and varnish
- Explosives, ammunition, artifices and flares shotguns;
- Oxidizing materials such as bleaches and peroxides;
- Poisons: arsenic, cyanide, insecticides and pesticides;
- Radioactive materials;
- Corrosives: acids, alkalis, mercury and wet batteries.
- Others, such as magnetic, irritant and hazardous materials;
The following products are prohibited:
- Briefcases and attache cases equipped with an alarm device
- Compressed gases (inflammable, non-inflammable and toxic) such as butane, oxygen, propane and diving cylinders.
- Inflammable liquids and solids such as fuel, matches, paint and varnish
- Explosives, ammunition, flares and shotguns;
- Oxidizing materials such as bleaches and peroxides;
- Poisons: arsenic, cyanide, insecticides and pesticides;
- Radioactive materials;
- Corrosives: acids, alkalis, mercury and wet batteries.
Others such as magnetic, irritant and hazardous materials;
Your baby can travel on Air Côte d’Ivoire from the age of one week.
Yes, Air Côte d’Ivoire offers an assistance service for unaccompanied children. Your child can travel unaccompanied on Air Côte d’Ivoire from the age of 4.
Yes, you can travel with your pet.
Please inform us at the time of booking. We’ll make sure your request meets all the necessary requirements.
Yes, a person with reduced mobility can travel on Air Côte d’Ivoire. In fact, services adapted to passengers with reduced mobility have been put in place:
- Choice of seat
- Assistance with travel formalities
- Baggage handling throughout the journey
However, if you need to use technical equipment such as an ambilift to move a passenger with reduced mobility, the cost of this equipment is borne by the passenger.
If you are pregnant, please respect the conditions below to be able to travel on Air Côte d’Ivoire:
If you are expecting a child, please let us know at the time of booking or no later than 48 hours before flight departure.
To ensure safe travel for pregnant women, the company reserves the right to refuse boarding to passengers who do not hold a medical certificate stating their fitness to travel.
From your 28th week of pregnancy, your obstetrician must issue you with a medical certificate of fitness to travel, indicating the number of weeks of pregnancy and the expected date of delivery. This certificate must be issued no later than 7 days before your departure, for both outward and return journeys. Pregnant women must complete the liability waiver form issued after presentation of the medical certificate.
You can travel until the end of your 32nd week. At 32 weeks plus 1 day, travel is prohibited for pregnant women If your pregnancy is said to be difficult and/or multiple, your obstetrician must provide you with medical authorization to travel. Your obstetrician must complete a Medical Authorization Form (MEDA), which must be submitted no later than 48 hours before flight departure.
Please contact us for further information.
sMiles is the Air Côte d’Ivoire frequent flyer program that puts you at the heart of everything we do to thank you for your trust and loyalty to our airline.
In return for every journey you make on our routes, Air Côte d’Ivoire awards you miles that you can redeem for a wide range of exclusive benefits and rewards.
Yes, you can use your miles to buy an award ticket or excess baggage for a loved one.
